huggytree
07-09-2010, 10:45 PM
one of my best builders was finishing up a kitchen remodel...all new appliances-top of the line...the appliance company did not do ANY setup....she was left with appliances in boxes in the kitchen...were talking Viking stove and SubZero fridge...could have been $10k+ in appliances...they refused to install them..
i hooked up the gas line to the stove and helped push it in (it was not in my contract)
then i was missing a piece for the water line on the dishwasher (this IS my job to install)... it was an extra part which was supposed to be included with the dishwasher, not a part i would stock in my van...it was specific to this model dishwasher....she called the appliance company and told them she wanted the part...i called them and asked for them to finish the install since it was their fault it wasnt included...(were talking 2 minutes to install)
they told the builder NO...that is was the plumbers problem.....she told them she would never buy from them again...she does 15+ houses a year...could be $100k worth of business a year...lost.....
she called me desperate to finish this project...i had already made calls and had the part ordered for my own van...i told her id send her a part the next day for free.
guess how much this part cost?........$3.50
they gave up $100k a year in business over $3.50
they argued with me and her over $3.50...how can any one be so stupid? this was a large specialty appliance company....not some cut rate deal..
also who ever heard of a appliance company who didnt setup the appliances? Sears hooked up my fridge for me....it was part of the price...i didnt have an option to set it up myself
unbelievable how poor some companies are for service....here for $3.50 i am her hero.. i get about $50k in business a year from her...i didnt charge her for the gas line to the stove or the dishwasher part...she was in trouble and i took the worry off her mind.
i hooked up the gas line to the stove and helped push it in (it was not in my contract)
then i was missing a piece for the water line on the dishwasher (this IS my job to install)... it was an extra part which was supposed to be included with the dishwasher, not a part i would stock in my van...it was specific to this model dishwasher....she called the appliance company and told them she wanted the part...i called them and asked for them to finish the install since it was their fault it wasnt included...(were talking 2 minutes to install)
they told the builder NO...that is was the plumbers problem.....she told them she would never buy from them again...she does 15+ houses a year...could be $100k worth of business a year...lost.....
she called me desperate to finish this project...i had already made calls and had the part ordered for my own van...i told her id send her a part the next day for free.
guess how much this part cost?........$3.50
they gave up $100k a year in business over $3.50
they argued with me and her over $3.50...how can any one be so stupid? this was a large specialty appliance company....not some cut rate deal..
also who ever heard of a appliance company who didnt setup the appliances? Sears hooked up my fridge for me....it was part of the price...i didnt have an option to set it up myself
unbelievable how poor some companies are for service....here for $3.50 i am her hero.. i get about $50k in business a year from her...i didnt charge her for the gas line to the stove or the dishwasher part...she was in trouble and i took the worry off her mind.