I had a job yesterday where i installed the plumbing fixtures on a remodeled bathroom.
everything was new except the toilet. I warned the homeowner that when a toilets sits it drys out the seals & they shrink , so its common that they leak...$100 for a new 'basic' toilet....homeowner said NO (old toilet was a $40 toilet)
Sooooo ...i install the old toilet...it leaks.....seal from tank to bowl drips...i get out my socket set...1/2 turn......craaaacccckkkkk...tank cracks in 1/2...water everywhere...
who's fault is it?
builder picks up a new one...i detatch and reinstall for free....at first i say that homeowner should pay....this morning i call back and say ill pay.
builder says homeowner was upset and its a good thing to work with us on it...$108 is my cost....builder is my favorite customer.
correct decision?
it hurts when its not really my fault...but from the homeowner point of view it was....
how to solve this problem in the future?
if it leaks cost to rebuild? $200-300 to go get parts and rebuild instead of tightening...maybe next time they will buy new.
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