i know ive written this same post a few times, but i had a good one today and its a perfect example.
i installed a new Duratub (a metal laundry tub w/ faucet which also accepts the drain from a washing machine)..the new model didnt accept the same washing machine hose....they needed a new hose...i mentioned it to the homeowner, but i wasnt too clear....
my mistake: i just left the old hose hanging behind the washer with no note....the wife came home and did wash....flooded the laundry room....floor is wood laminant...luckily the basement wasnt finished in that area otherwise id have a drywall repair...
so i get a call today (Sat) explaining what happened....i told her i mentioned some of it to the husband, but it was my fault....she said 'i guess ill just do laundry next week after my husband gets the part' (he was gone for the weekend)....I appologised for everything and said Id be right over to install a new washer hose to make up for the mistake (i was worried about the floor warping...that laminant is crap)...i drove to Home Depot and then 45 minutes to her house....problem fixed..
she was sooooo happy she offered to pay for my time and the hose...i said no because I should have handled it better and I chose to fix the problem at my cost to make it up to her....i said i would rather you hand out a few of my cards instead....she said all the neighbors would have one...i gave her 10
I also talked her into 2 new toilets and will be installing them next week.
a horrible situation - potentially $1,000 flooring repair was fixed by 2 hours of my time on a Sat. and i will probably get thousands worth of future business because of it....the job was through a remodeler, so if i didnt make her happy i may have also lost him...instead i proved why im the best plumber he's worked with...the customer is happy with me, they will be happy with him.
any good stories to share?
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