I'm pretty sure I've never called Amazon.com up before and I don't even think they have a phone number...probably a lot of online businesses don't have one anymore.
With the ability to answer questions with a FAQ, e-mail people, use online form submissions and even use online live in-person chat all from your web browser, is a business phone number even necessary anymore? If you think its necessary, who would you recommend I get a toll-free phone number from?
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