In case that doesn't make sense, what I'm trying to find out are the things you used to do when you first started your business and you went above and beyond because of all your enthusiasm and spare time, but don't do anymore for one reason or another.
I used to follow up by phone two weeks or so after every fence installation just to see how things were going. Sometimes I called back a week after that too. It was easy back then because I only did a couple installations a month. Until I hire one or two people, I just can't do it anymore, but I wish I could.
I also used to do all estimates in person. Again, there just isn't enough time in the day to do that (plus gas wasn't so expensive back then).
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