Hello everyone! I have been browsing here for awhile and first off want to say you have a nice community here! My name is Treacy and I own a Motorcycle Service shop, selling parts and apparel as well. We do everything from custom bikes, factory service, to selling a clutch lever. I opened up in 2005 and have been growing since.
My main question is how do you guys stay organized and what systems do you have to do this? I use quickbooks and on average only have a couple walk ins a day. We have plenty of business I just cant stay organized enough. I am a superb mechanic but had to teach myself the business aspect. I now find myself quite the salesman, which I never was! I currently use a notebook to keep track of all calls, parts I need to order, to do lists I have to perform etc. I dont have a secretary but the wife wants to help out. What daily system do you guys function on? To keep track of orders, customers, bills etc.? I know it a little vague but any input is greatly appreciated. Its getting to a point where I need to make a huge change here, I feel like i am loosing business/profits because of this. I am not made of money (yet lol) so a coach is out of the question for now.
I also wanted to say that what has happened to good customer service? The main reason I continue to grow is great communication and honesty with the customer. I am always told of this and am surprised of the lack of this in the world.
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