i did a bathroom refresh for a builder...the homeowner wanted to reuse her 1920 pedestal sink and faucet and wanted me to snake the drain and rebuild the faucet...i told her i dont fix things that old and it should be replaced....she said it 'must' stay.
so i gave her a phone # of a friend who specializes in service/repair to do the work for her...i thought i was doing her and my friend a favor.
he gets there and opens his BIG mouth....he tells her what a horrible idea it is to refresh the bathroom and not gut and remodel...he tells her how every things going to fall apart in a few years and it shouldnt be done this way....it sounds like he never even fixed her faucet or drain...he just opened his big mouth...
now the homeowner is all upset (for 2 days now)...ive gotten 3 calls from the builder asking whats going on...they are trying to salvage this project (which is 1/2 done)
i will not be referring this guy ever again (3 year relationship w/ him)
i apologized to the builder and told him he's out of my network....what else can i do or say? i explained how i was trying to do the homeowner a favor and that this plumber had never done this before....the builder is extremely angry......were talking about $40k in limbo with $20k owed....
any thoughts of what i can do or say at this point?
im not planning on giving out networking leads when its a job from a builder anymore. too much to risk if it goes bad....when its a homeowner thats 1 bad job....this builder brings me $40k a year in business
im considering talking him out to lunch to talk about it and schmooze him a bit?
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