Purchasing agent got a quote from me in June. It must have been competitive because I put a 10% discount in the quote to him.
Several weeks later I received an order from someone else in the company for the exact same thing. I charged him full price as he didn't not the prior quote.
Long story short, the purchasing agent requested a receipt from me today. I noted that I hadn't charged shipping and told him I would need to add that in which was fine. When I went to send the receipt I noticed that I hadn't applied the discount to the order. After adding the shipping and taking out the discount I owed him $100.??
While the purchasing agent just wanted to clean up his books, when I called him and told him I owed them money and would apply a credit instead of charging him for shipping he was astounded. He said no one had ever made an error in their favor and called to give them a credit. I have a customer for life from giving the credit.
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Different story but similar. Years ago as a field sales guy I rented a car in Roanoke VA at night. Went to my hotel. Next morning I went to my car and there was a bank money drop bag in the door jam of the car I didn't see in the dark the night before. I opened it, and it was the drop bag for National Rent a Car. Over $2k in cash and a bunch of checks etc.
Obviously what had happened is an employee had been given the money drop bag and sent to the bank. Seems he / she forgot the go to the bank part.
So, with my customer, I opened the bag and counted it and then called National Rent a Car and asked for the manager. I said hmmmm you missing anything (thoroughly enjoying the moment)?
I got a lifetime free car rental in Roanoke although I have never been back and don't care to return. Just one of those funny things that happen in life, at least in my opinion.
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