"The customer is always right" is completely over rated. Even when I was in Customer Service, the customer was not always right and I didn't give in to rants and intimidation tactics.
What is not overrated is the phrase "A little bit of knowledge can be a dangerous thing"...and that brings us to our story today.
I can deal with teaching and consulting with people when they don't know.
I love answering questions.
I''m very happy when clients ask my opinion before doing something that they have no clue about.
What I can't deal with is when someone hires me to do a job and then they take what they think they have learned from a couple of outdated 5 minute articles and what their friends told them and then attempt to micro manage the technical aspects of the job.
Even after I explain the technical reasons why it won't work, some people still insist that we "try it", even thought they have actually never done it. It's just how they think other people do it.
When I give a price for a job, it's usually a flat rate. That means that I have already figured how long it's going to take me to do it, and what materials or licenses I need to pay for.
It doesn't include experimentation and trying out theories. When you start throwing in monkey wrenches like that, it is no longer your time...it's mine that you are wasting.
I lose patients with these type of people. I feel that I should only have to explain it twice before you trust that I know what I'm talking about.
IMO, if you want to do it your way, even though you have no idea how to do it and have never done it before, then you should do it yourself.
Am I wrong? Or is my temper too short with these types of "clients".
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