I had someone call asking me questions about a plumbing problem today...i told him what id do to fix the problem and then he just kept talking and asking...i said 'can i schedule you for an appointment' and he just ignored it and kept asking more questions....after 1 more minute of sitting there i asked him again and then a 3rd time....then he asked how much and then tried to ask another question before i said we will discuss that at your appointment...then he said ok good bye
does this person know they are a user?
i spent maybe 10 minutes on the phone and told them more than i should have, but not as much as i could have....i recognized his type pretty quick. it was just difficult when he ignored me when i asked to schedule an appointment....i should have stopped talking after the first time he ignored me...its hard to do without being rude
any advice or stories?
Bookmarks