Something happened to me today that I just couldn't believe. I was trying to hire a company to do some collections for me. I did a google search and found a company that had a decent website and seemed to offer what I wanted (they invested in a website with over 50 pages).
I called the number after 9am so I know they were open. I got a machine that told me if I knew my parties to extension to dial it now or, to hit #9 for an alphabetical directory. Since I didn't know anyone's extension and I didn't know the name of anyone in the company - I waited for a third option. Well, there wasn't one! The message just kept looping with no other choices. I chose to hit #9 and thought I'd just hit the "A" in hopes of at least getting a few choices of people. No such luck (invalid #). Yes, I literally had to know a last name of someone in order to get through to them.
Well, now I was on a mission just to "beat the roadblock". I called back and kept pounding #'s once I got in the alphabetical directly until I accidentally got a person to answer. She seemed a little put out that I was calling and didn't know who to ask for - but, after a brief explanation of what I was trying to do she transferred me to someone. He rudely answered the phone by barking out his last name only "WILSON". He must have been an owner because that name was used in their company name. I told him what I wanted and he went on to tell me that he couldn't work with me because my overdue accounts were too small (of course, I pointed out that his website said they had no minimum). I politely gave him my opinion of how they have made it impossible for a potential new customer to contact them - he pretended to be appreciative.
It must be nice to have so many customers that you want to hide from getting any new ones.
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