This is more of a pep talk to all of you who are thinking of slashing prices to stay in business.
i had 15 builders that i worked for at this time last year....i lost 6 of them to cheaper plumbers that spring(i was dead slow last Feb/March because of this)....3 of the 6 have come back to me!...the grass wasnt greener....the 3rd one just called today with a project....nothing makes me smile more than a satisfied customer coming back..
i hear stories of missed schedules, prices increasing slowly on each new job, talking too much with customers...
i have not lowered my prices unlike many of the local subs have...i do spend more time explaining why im more expensive and why low price is a bad idea.
I take it personally every time i lose a customer...im usually down in the dumps for a couple of days, but ive never feel too bad if its over price...its the only reason i want to ever lose a customer.
Quality & Service will always beat price in my type of business.
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