"Clients and customers want to know you can do the job they're going to pay you to do."
Yes, but they also want to know you'll be around next year to service them or be there to stand behind the guarantee. This has been specifically stated to me many times by customers and potential customers. How long someone has been in business is one of the top ways they make this judgement. Even if overall appearance is #1 - this is a significant #2.
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